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Privacy policy

Last updated: 13 November 2026

This page explains what personal information East Lothian Boilers collects, why, and what your rights are. East Lothian Boilers is run by John, a heating engineer based in Dalkeith. Where this page says “I” or “me”, that’s John.

Who is responsible for your information

East Lothian Boilers is the data controller for the personal information described on this page. You can contact me about anything here:

What I collect when you get in touch

If you phone, text or email me, I keep the details you give me so I can arrange and carry out the work. That usually means:

  • your name
  • your phone number and email address
  • the address of the property
  • details of your boiler or heating system and the job
  • records of the work done, including safety checks and certificates
  • invoices and payments

Why I use it

  • To quote for, book and carry out the work you ask for. The legal basis is the contract between us, or the steps before it.
  • To keep records of work, safety checks and certificates, and for tax and accounts. The legal basis is my legal obligations.
  • To remind you when a service is due, if you ask me to. The legal basis is your consent, which you can withdraw at any time.

How long I keep it

I keep customer and job records while you’re a customer, then for as long as the law requires for tax and safety records, usually 6 years. After that they’re deleted or destroyed.

Who I share it with

I share your information only when I need to:

  • with my accountant, for tax and bookkeeping
  • with Gas Safe Register, when the law requires work to be notified, for example a new gas boiler
  • with a manufacturer, to register a warranty in your name, if you agree
  • when the law requires it

Your information is never sold, and it’s never passed to anyone for their own marketing.

This website

The website itself collects very little:

  • Visitor numbers. The site counts visits with Fathom Analytics. Fathom sets no cookies, doesn’t store your IP address and can’t identify you. It records things like which pages are viewed, the type of browser and the country.
  • Google Ads. If you accept cookies, the site uses a Google tag to measure whether my Google adverts lead to visits or calls. Google sets cookies to do this. It runs only if you say yes in the cookie banner, and you can change your choice at any time. Google’s privacy policy explains how Google uses this information.
  • The cookie banner. Your choice is saved in your browser for 12 months, so the banner doesn’t ask again. You can change it at any time: .
  • Hosting. The service that hosts this website keeps short-lived technical logs, including IP addresses, to keep the site secure and running.

Your rights

Under UK data protection law you can ask me to:

  • give you a copy of the information I hold about you
  • correct anything that’s wrong
  • delete it, where I don’t have to keep it by law
  • stop or limit how I use it
  • give you your information in a format you can take elsewhere

Where I rely on your consent, you can withdraw it at any time. To use any of these rights, email or phone me using the details above. I’ll reply within 1 month.

Complaints

If you’re unhappy with how I’ve handled your information, please tell me first and I’ll try to put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

If anything here changes, I’ll update this page and the date at the top.